> ## Documentation Index > Fetch the complete documentation index at: https://docs.affelios.com/llms.txt > Use this file to discover all available pages before exploring further. # How to Cancel an Affelios Subscription > Step-by-step guide to canceling your Affelios program subscription through the dashboard with important considerations and next steps This guide explains how to cancel your Affelios program subscription through your dashboard. Canceling your subscription will end your program at the end of the current billing period, and you'll retain access until that date. ## Subscription Cancellation Overview Canceling your Affelios subscription is straightforward and can be done entirely through your program dashboard. The cancellation takes effect at the end of your current billing period, ensuring you maintain access until then. ### Important Considerations **When Cancellation Takes Effect:** * Subscription ends at the end of your current billing period * You retain full access to your program until the billing period expires * No immediate interruption to your affiliate program operations * Affiliates can continue promoting until the subscription ends **Billing Period Information:** * Check your billing cycle in the billing section * Cancellation date will be clearly displayed during the process * You'll receive confirmation of the exact end date **What Happens After Cancellation:** * Program dashboard becomes read-only after the billing period ends * Historical data remains accessible for a limited time * Affiliate accounts and tracking links become inactive * Commission processing stops for new transactions **Data Export Options:** * Export affiliate data and reports before cancellation * Download commission history and payment records * Save program configuration for potential future reactivation * Backup important documents and settings **Affiliate Notification:** * Consider notifying affiliates before cancellation * Provide advance notice of program closure * Offer alternative programs if available * Maintain professional relationships for future opportunities **Transition Planning:** * Plan for affiliate migration to other programs * Communicate changes in tracking and payments * Provide support during the transition period * Maintain affiliate relationships for potential reactivation *** ## Step-by-Step Cancellation Process Follow these steps to cancel your Affelios subscription through your program dashboard. ### Cancellation Steps Navigate to **[https://affelios.com](https://affelios.com)** and log in to your Affelios account using your credentials. Click on **"Programs"** in the top menu or go directly to **[https://affelios.com/programs](https://affelios.com/programs)**. This will display a list of all your Affelios programs. Under the program you want to cancel, click on the **action icon (3 dots)** to open the dropdown menu. Click on **"Billing"** in the dropdown menu. This will redirect you to the billing page for that specific program. Scroll down to the bottom of the billing page where you'll find a large **red "Cancel Subscription" button**. Click the **"Cancel Subscription" button** and confirm your decision when prompted. The cancellation will take effect at the end of your current billing period. *** ## Before You Cancel Complete these important tasks before canceling your subscription to ensure a smooth transition and preserve important data. ### Data Backup and Export **Essential Exports:** * Affiliate contact information and performance data * Commission history and payment records * Program analytics and performance reports * Custom commission plans and configurations * Brand and product information * Tracking link performance data **Export Methods:** * Use built-in export functions in dashboard * Download reports in CSV or Excel format * Screenshot important configurations * Save program settings documentation **Note:** While Affelios retains your data until subscription renewal, exporting important data ensures you have immediate access and backup copies for your records. **Notification Strategy:** * Send advance notice to active affiliates * Explain reasons for program closure * Provide alternative program recommendations * Offer support during transition period **Communication Timeline:** * Notify affiliates 30 days before cancellation * Send reminder 7 days before program ends * Provide final notice on cancellation date * Maintain open communication channels **Outstanding Payments:** * Process all pending affiliate payments * Resolve any disputed commissions * Complete final commission calculations * Ensure all financial obligations are met **Billing Considerations:** * Review current billing cycle * Understand cancellation timing * Plan for any remaining service period * Consider reactivation costs if needed ### Alternative Options **Consider Pausing Instead:** * Temporary suspension of program * Maintains data and configurations * Easier to reactivate later * Lower cost than full cancellation **When to Pause:** * Seasonal business cycles * Temporary operational changes * Testing alternative strategies * Short-term financial constraints **Adjust Instead of Cancel:** * Reduce program scope or features * Modify commission structures * Change affiliate requirements * Optimize program performance **Cost Optimization:** * Review usage and billing * Identify unnecessary features * Optimize program efficiency * Consider tiered pricing options *** ## After Cancellation Understand what happens after your subscription is canceled and how to manage the transition period effectively. ### Immediate Effects **Dashboard Access:** * Full access continues until billing period ends * Read-only access after cancellation date * Limited time to export remaining data * Historical data remains available temporarily **Program Functionality:** * New affiliate registrations stop * Tracking links become inactive * Commission processing ceases * Payment processing ends **Data Availability:** * Historical data accessible for limited time * Export capabilities remain during transition * Backup important data before access expires * Contact support for data recovery if needed **Retention Policy:** * Affelios retains your data until subscription is renewed * Data remains available for reactivation purposes * No automatic data deletion after cancellation * Contact support for specific retention details ### Reactivation Options **How to Reactivate:** * Contact Affelios support for reactivation * May require new subscription setup * Your data remains available for restoration * Consider updated pricing and features **Reactivation Benefits:** * All historical data preserved and accessible * Affiliate accounts and configurations intact * Commission plans and settings maintained * Seamless transition back to active program **Other Options:** * Create new program with different configuration * Use different affiliate platform * Implement in-house affiliate management * Partner with affiliate management company **Migration Planning:** * Export all necessary data * Plan affiliate communication * Consider platform differences * Maintain affiliate relationships *** ## Troubleshooting Cancellation Issues Address frequently encountered issues during the subscription cancellation process. ### Cancellation Problems **Symptoms:** * Cancel button not visible on billing page * Billing page appears incomplete * Navigation issues accessing billing section **Solutions:** * Ensure you're logged into the correct account * Check if you have proper permissions for billing * Try refreshing the page or clearing browser cache * Contact support if button is missing * Verify you're on the correct program's billing page **Symptoms:** * Clicked cancel but no confirmation received * Subscription still active after cancellation attempt * Error messages during cancellation process **Troubleshooting:** * Check internet connection and try again * Verify all required fields are completed * Clear browser cache and cookies * Try different browser or incognito mode * Contact support with specific error details **Symptoms:** * Cannot access billing section * Permission denied errors * Missing billing information **Resolution:** * Verify account ownership and permissions * Check if account is in good standing * Ensure proper user role for billing access * Contact account administrator if applicable * Reach out to support for access restoration ### Getting Help If you encounter any issues during the cancellation process or need assistance with your subscription, our support team is available to help: * **Support Contact:** Available through your Affelios dashboard * **Response Time:** Typically within 24 hours for billing inquiries * **Documentation:** Additional resources available in help center *** ## Next Steps After canceling your Affelios subscription, consider these next steps to ensure a smooth transition and maintain your affiliate marketing efforts. **Immediate Actions:** * Export all important data and reports * Communicate with affiliates about program changes * Process any outstanding payments or commissions * Document program performance for future reference **Alternative Solutions:** * Explore other affiliate marketing platforms * Consider in-house affiliate program management * Partner with affiliate management companies * Evaluate different commission structures or models **Future Considerations:** * Keep exported data for potential reactivation * Maintain relationships with top-performing affiliates * Monitor industry changes and opportunities * Consider program improvements for future implementation Before canceling, consider pausing your subscription instead if you might want to reactivate in the future. Pausing maintains your data and configurations while reducing costs, making it easier to resume operations later.